Will you place ads on my site?
We will not place ads on your site.
Do you allow sites to advertise?
Yes, we allow sites to have commercial advertisements.
What forms of payment do you accept?
MasterCard and Visa
Do you allow adult sites?
No, we do not allow adult sites or pornographic content of any kind.
What control panel do you use and do you have a demo?
Can I pay monthly?
No, we only accept yearly payments.
How long does it take to setup my account?
Your account will be setup within 24 hours after payment is confirmed, usually within minutes.
Are there any hidden costs, or setup fees?
Can I password protect folders?
Yes, you can password protect folders within cPanel.
How long does it take to get my domain working?
It usually takes 24-48 hours for domain name servers to update their DNS records. For a new domain, you may see updates very rapidly. For domains that have been active for awhile, the change will take longer.
What are the proper values for my domain's name servers?
Do you have a manual for cPanel?
Where do I go to login to my control panel?
You can login from any page on the Family History Hosting site using the cPanel Login section of the page.
How do I create email accounts?
To create an email account login to cPanel and click the "Email Accounts" icons.
What do I put for both incoming and outgoing mail server?
How do I access email using a web browser?
We recommend that you use GMail to read your email via a web browser. You can configure GMail to read messages in your domain's mailbox. Using GMail, you can manage several mailboxes easily from one email client.
How do I make a payment?
Payments are made online via the Client Area.
How do I cancel my account?
Customers may cancel at any time using an e-mail message sent from the account's primary e-mail address. We will ask for confirmation of the cancellation via an e-mail reply. Upon receiving the confirmation, we will inform you that your account has been canceled. See the Terms of Service page for more details.